Terms of Service
Luxury Brands Term of Service for JenorJewel. Effective: August 12, 2025
Welcome to JenorJewel, where each piece of jewelry tells its own story. By visiting our website or making a purchase, you agree to the following Terms of Service, crafted to ensure a seamless and secure shopping experience.
OUR COMMITMENT
At JenorJewel, we curate timeless estate, vintage, and fine jewelry with meticulous attention to detail. Every transaction is handled with the same care and integrity we bring to selecting each piece.
PRODUCT INTEGRITY
Every jewel is described with precision, including measurements, gemstone details, and any signs of vintage wear. Photographs are taken to showcase each piece as accurately as possible, though variations in color may occur depending on your screen settings.
PRICING AND PAYMENT
All prices are listed in USD and are subject to change without notice. We accept Mastercard, VISA, and American Express and require payment in full at the time or order. Applicable taxes will be calculated and collected where required by law.
SHIPPING AND DELIVERY
We ship to anywhere in the USA. Rates and estimated delivery times will be shown at checkout. Each order is carefully packaged to protect your investment during transit. Once an item is handed to the shopping carrier, responsibility for timely delivery rests with the carrier.
RETURNS AND EXCHANGES
Due to the one-of-a-kind nature of our pieces, all sales are final, with the exception, of items that arrive damaged or significantly misrepresented. For any concerns, please contact us within 5 days of receipt at jenorjewel@gmail.com. All Sales Final
INTELLECTUAL PROPERTY
All product images, descriptions, and design elements on this website are the exclusive property of JenorJewel and may not be used without express written consent.
LIMITATION OF LIABILITY
We are not liable for any indirect, incidental, or consequential damages related to you use of our products or website. Our liability will never exceed the amount you paid for the item in question.
GOVERNING LAW
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles.
CONTACT
For inquiries or assistance: Email: jenorjewel@gmail.com l Mailing address: 5535 Memorial Suite F-309 Houston, TX 77007
PRIVACY POLICY
Effective August 12, 2025. At JenorJewel, we respect your privacy as much as we respect the craftsmanship of the jewelry we offer. This Privacy Policy explains how we collect, use and safeguard your personal information Information We Collect:
Personal information – Name, email address, billing and shipping address, payment details (processed securely through our payment partners) Non-personal information – Browser type, device information, and site usage data for analytics and improvement.
How we use your information: To process and fulfill your orders. To communicate with you about purchases, promotions, and updates (only with your consent) To improve our website, product offerings, and customer experience. Data Security – We use industry-standard encryption and secure payment processing to protect your information. We do not store full payment card details on our servers. Sharing of information – We do not sell or rent your personal information. We may share your data only with trusted service providers (e.g., shipping carriers, payment processors) Necessary to complete your order. Cookies – Our website uses cookies to enhance browsing and personalize your experience. You may disable cookies in your browser settings, though some features may be affected. Your rights – You may request access to, correction of, or deletion of your personal data at any time by contacting us. You may unsubscribe from marketing communications at any time via the link provided in our emails.
Contact – If you have questions about this Privacy Policy or how your data is handled, please contact us at jenorjewel@gmail.com or 5535 Memorial Suite F-309 Houston, TX 77007
JEWELRY CARE GUIDELINES
Fine jewelry is both art and investment. With proper care, your piece will continue to shine for generations. General Care. Remove jewelry before sleeping, exercising, or engaging in any activity that may cause impact. Avoid contact with chemicals, lotions, perfumes, and cleaning agents. Store each piece separately in its pouch or box to prevent scratches. Cleaning: Use a soft, lint-free cloth to gently polish your piece after wearing. For gold and gemstone jewelry, occasional cleaning with warm soapy water and a soft brush is safe- but avoid prolonged soaking. For vintage or delicate pieces, we recommend professional cleaning only. Gemstone Care: Diamonds: Extremely durable, but still benefit from regular gentle cleaning to maintain brilliance. Amethyst, Emerald, and Opal: Softer gemstones; avoid extreme temperature changes and ultrasonic cleaners Pearls: Wipe gently with a damp cloth after wearing; never submerge in water. Professional Maintenance: We encourage periodic professional inspections to ensure prongs, clasps, and settings remain secure. This is especially important for vintage and heirloom jewelry.
QUESTIONS AND ASSISTANCE
We are here to assist with any questions about the care or maintenance of your jewelry
jenorjewel@gmail.com 5535 Memorial Suite F-309 Houston, TX 77007